Job Description

Accentuate Staffing is currently seeking a Manager, Accounts Receivable for our growing client in Raleigh, NC 27617.  The Manager, Accounts Receivable is responsible for overseeing the company’s accounts receivable operations, collections activities, cash application processes, and customer account management. This role ensures timely collection of outstanding receivables, maintains strong customer and wholesaler relationships, and supports organizational goals through effective leadership, operational excellence, and continuous process improvement.

The ideal candidate will bring pharmaceutical industry experience, strong SAP knowledge, and demonstrated success managing both domestic and offshore teams. This position serves as a key partner to Finance, Commercial Operations, Customer Service, and Supply Chain teams to ensure efficient and accurate Order-to-Cash processes.

Responsibilities:

Accounts Receivable Operations

• Manage and oversee the full-cycle Accounts Receivable function, including collections, cash application, account reconciliations, and dispute resolution.
• Ensure timely collection of outstanding receivables and achievement of departmental collection targets.
• Monitor customer account balances, aging reports, unapplied cash, and collection trends to identify and address risks.
• Review and resolve complex customer deductions, short payments, and account discrepancies.
• Partner with customers and internal stakeholders to ensure timely resolution of outstanding receivables.

Wholesaler & Customer Account Management

• Serve as a key finance contact for pharmaceutical wholesalers, distributors, and customer accounts.
• Build and maintain strong relationships with customers to facilitate timely collections and resolutions.
• Collaborate with Commercial Operations, Customer Service, Pricing, Contracting, and Supply Chain teams to resolve payment and account-related issues.
• Support resolution of customer disputes related to pricing, deductions, returns, chargebacks, rebates, and other account adjustments.
• Financial Controls & Compliance
• Ensure compliance with company policies, internal controls, and applicable financial reporting requirements.
• Support month-end, quarter-end, and year-end close processes, including account reconciliations and AR reporting.
• Maintain accurate documentation supporting customer account activity and collection efforts.
• Identify and implement process improvements to enhance efficiency, accuracy, and effectiveness.
• Leadership & Collaboration
• Lead, coach, and develop a team of approximately 5 Accounts Receivable professionals located in the United States and India.
• Establish performance expectations, monitor results, and support employee development initiatives.
• Partner with Finance leadership and cross-functional stakeholders to support business objectives and operational priorities.
• Foster a culture of accountability, customer service, collaboration, and continuous improvement.
• Reporting & Systems
• Prepare Accounts Receivable reports, reconciliations, and KPI analysis for management review.
• Monitor and report on key performance indicators including aging, collections effectiveness, DSO, and dispute resolution metrics.
• Utilize SAP to manage Accounts Receivable activities and ensure data accuracy.
• Maintain strong documentation of Accounts Receivable processes, procedures, and controls.

Requirements:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field required.
• 5+ years of progressive Accounts Receivable, Collections, Credit, or Order-to-Cash experience.
• SAP experience & strong EXCEL skills required.
• Pharmaceutical, healthcare, life sciences, or related industry experience required
• Prior leadership experience required.
• Experience managing domestic and offshore teams preferred.
• Experience working with pharmaceutical wholesalers, distributors, and strategic customer accounts.
• Knowledge of pharmaceutical chargebacks, deductions, rebates, returns, and dispute management processes preferred.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent interpersonal and communication skills, with a proven ability to lead and mentor teams.
• Ability to effectively manage teams across multiple locations and time zones.
• Demonstrated ability to build strong customer and cross-functional business relationships.
• Strong organizational skills with the ability to manage multiple priorities.
• Continuous improvement mindset, experience identifying and implementing operational efficiencies.

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